Frequently Asked Questions
A: Our ropes course (also called a challenge course, confidence course, or COPE course) can be summed in three parts: initiative games, low elements, and high course elements. Initiative games are problem-solving activities (on the ground) that require brainstorming and teamwork. Low course elements (0-4' high) are a little more physically challenging, but they also require cooperation, communication, and trust. High course activities are basically high adventure activities. They all require safety ropes and gear (it's provided) and range from 25'-40' off the ground. For pictures and a more detailed description check out our Ropes Course Experience page.
Q: Is tipping my facilitators or instructors appropriate?
A: Yes, it is appreciated though not expected. Our instructors are compensated for their services. However, if you feel that your instructor did an outstanding job, a tip is a great way of showing your appreciation.
Q: What are your hours?
A: Our office is open 9am - 5pm, Monday through Friday
However, we run groups anytime during daylight hours, Monday through Saturday. Firesides and programs in the amphitheater can be scheduled after dark.
We are closed on Sundays.
Q: Are you open in the winter?
A: Yes, we're open year round.
Q: Is the ropes course safe?
A: Yes! Statistically speaking, it is safer to participate in a ropes course experience than it is to ride in a car or play soccer. All of our equipment can hold at least 5000 lb (it really can!) and is inspected regularly.
Q: If the ropes course is so safe, why do I have to sign a waiver?
A: We require waivers for insurance and tax purposes.
Q: What should I wear?
A: Wear comfortable clothing you can move around in. Tennis shoes are recommended. Tight clothing and sandals are discouraged. If you are going canoeing make sure you wear shoes and clothing that can get wet. Plan for the weather. Layers are best so you can adjust to the temperature.
Q: What if the weather is stormy?
A: Ropes course programs run rain or shine unless inclement weather (lightning, strong winds) become a safety concern. Dress appropriate for the weather. A light to moderate rain is seen as merely another challenge to overcome on the course, rather than a hindrance. Participants will be notified of cancellation or rescheduling. If CLAS Ropes cancels the reservation, we will issue 100% refund. If you cancel you loose your 25% deposit. No refunds will be issued for no shows.
Q: What should I bring?
A: Weather-appropriate items: jacket, sunscreen, bug spray.
Q: Do you have restrooms?
A: Yes, two. We also have an outdoor drinking fountain.
Q: What else do you have besides the ropes course?
A: We have a Zip Tour, 20 regular-size canoes , a large 20-person canoe, portable activities, 2-40 passenger cruise boats, and many other programs. Just click on a tab under the banner on our home-page for more information! Or you can contact us directly. We would love to hear from you.
Q: If I'm on I-15, what exit do I take to get to your Provo course?
A: Exit 265, then head west. We are down by Utah Lake (not up the canyon). It's 2 miles on the right. You can't miss the climbing wall.
Q: Where do I park?
A: For group (ropes course) events, you may park in the parking lot or along Center Street. For the Halloween and Christmas Cruises, we ask that you please park along Center Street and walk in. There is plenty of room to fit any number or size of vehicles along Center Street.
Q: Can we camp overnight?
A: Camping is available 1/2 mile downstream from the ropes course. Please Contact-us directly for specifics.